If an item arrives to you broken or damaged, you may return it for an exchange or refund. 

​

For a refund to be issued, kindly send us a picture or video (sales@swizzpets.co.uk) of the damaged item and our customer services team will get back to you with a decision. 

​

We will not refund products that are not faulty upon being tested. If a product is not faulty upon testing, it will be returned to you and there may be charges for the collection and return.

​

We will not refund or exchange products that have been used and are not faulty after purchase, even if returned within the 30-day policy. 

​

All Pets are different and no product can ever be completely indestructible, therefore it is possible that overly-aggressive play can damage/ break the product. In this situation, unfortunately, we won't be able to issue a refund or replacement. It is the responsibility of owners to evaluate their situation and decide products that are suitable for their pets.